Whether you're an avid user of PayPal or you only use it every few months, you may have had your account changed to "Limited access." A limited access PayPal account means that you cannot send or withdraw money. If you let your account stay in limited access, PayPal will eventually remove your ability to receive incoming payments. Accounts are usually changed to limited access due to PayPal's need to confirm your identification, or because your PayPal balance is negative.
Instructions:
Resolving a Negative Balance
1. Visit PayPal.com and sign into your PayPal account. Look at your PayPal balance. If it is highlighted in red and negative, you must add funds to your PayPal account by adding funds from a bank account or a GreenDot MoneyPak.
2. Click "Add Funds." Select the "GreenDot MoneyPak" option if you bought a MoneyPak to add funds to your PayPal account. Enter your MoneyPak number on the following screen to
confirm your MoneyPak; the funds will be added instantly after you confirm you wish to add the money to your PayPal account. If you add the necessary funds to bring your PayPal balance back to positive, then your account will be restored and you will have full access to your account.
3. Select "Add funds from bank account" under "Add Funds" if you wish to transfer funds from your bank account to bring your PayPal balance back to positive. If you already have a confirmed bank account with PayPal, then you can simply enter the amount you want to transfer and the money will appear in your PayPal account within three to five days. If you do not have a confirmed bank account, you must confirm one by entering your banking information, such as the routing number and account number, and wait for PayPal to deposit two small funds that total less than $1, which typically takes less than three days. Confirm the amount PayPal deposited into your bank account, and afterward your bank account will officially be linked with your PayPal account and you can begin transferring the necessary funds.
Confirming your Identity
1. Visit PayPal.com and sign into your PayPal account. Click the "Resolution Center" button.
2. Scroll down to "Steps to Remove limitation." PayPal will provide you with a list of steps that you must take to resolve your limited account status and restore your account back to good standing.
3. Complete the necessary steps to restore your account. You must prove your identity by confirming random personal information for the first two steps, such as your location, driver's license number, your bank account and your Social Security Number. The third step will always ask you to scan and upload your Social Security card. Each step has specific instructions. For example, you can confirm your location by entering your phone number, you can confirm your driver's license number by scanning and uploading a picture of your license, and you can confirm your Social Security Number by entering your Social Security Number. You must scan and upload your Social Security Card even if you confirm your Social Security Number.
4. Call PayPal's customer service number immediately after you complete all three steps. A customer service agent will look at the information you entered and restore your account as long as the information matches up with the information you used when you created your PayPal account. Click the "Contact us" link at the bottom of your main PayPal account page, and click "Call us." A web PIN will appear in addition to PayPal's customer service number. You must enter the PIN when you call customer service.
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